you for buying our courses. We ensure that our users have a rewarding
experience while they discover, assess, and purchase our courses, whether it is instructor-led or self-paced training. As with any online purchase
experience, there are terms and conditions that govern the Refund Policy. When
Our refund policy is as follows:
For Self-Placed Learning:
Raise refund request within 7 days of purchase of course. Money-back guarantee
is void if the participant has accessed more than 30% content. Any kind of
attempt to download our (self-paced video learning) content will void the money-back guarantee.
For Instructor-Led Training:
Raise refund request within 4 calendar days of commencement of the first batch
you are eligible to attend. Money-back guarantee is void if the participant has
accessed more than 200% of content of the material provided or has attended Online
Classrooms/received recordings for more than 1 day.
Also, In case a user downloads or attempts to download any material provided in
our LMS for the course, the money-back guarantee will be void.
If you raise a refund request after 7 days but within 30 days of purchasing the
course, you will receive 75% of the total fees paid by you. However, no refund
will be provided if you raise a request beyond 30 days of purchasing the
Please reach out to our support team through our Help & Support section on
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the
same source (original method of payment) in 10 working days post intimation by
Note: All refunds will be processed within 10 working days after the refund
request is approved by Sivani Academy.
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